AL Dana Clinic Operational Improvement

_{Operational  Duration: September 2021 - October 2022}

_{In this photo, you see the exceptional team of dedicated and highly professional doctors who played a pivotal role in the success of the operational improvement project across all 5 clinics.}

Objective:  Identify and resolve inefficiencies in clinic operations to enhance overall performance.

_{AL Dana Team: Dr. Hetish Kumar (ADMDC Managing Director/Owner), Dr. Neethu (Medical Director), Dr. Nitisha Sharma (Dentist), Dr. Shahanas (GP Dentist), Ms. Emmy Grencio (Nurse/Dental Assistant), Mr. Amir (Clinic Staff).}

Key Achievements:

1. Analysis and Identification:  Conducted a thorough analysis to identify the root causes of operational inefficiencies and areas of waste.
2. Operational Plan Development:  Designed and documented a comprehensive operational plan consisting of five key initiatives:
   • Rectify operational inefficiencies and eliminate waste.
   • Restore essential resources, such as the disconnected landline.
   • Reconnect internet services to ensure seamless communication.
   • Upgrade from mobile prepaid to postpaid plans with data for better connectivity.
   • Revamp the appointment scheduling system to improve front operations, sales, and marketing.

Results:

• Successfully implemented all five initiatives, leading to significant operational improvements.
• Achieved a 5% increase in revenue in the first month, with a subsequent increase of 317.6% in revenue within 4 months.
• Introduced cost-effective solutions while maintaining the clinic's professional identity.
• Rebuilt customer trust and enhanced market visibility.

Impact:

• Demonstrated the feasibility of achieving operational success even during challenging times, such as the pandemic, through effective identification, planning, and teamwork.
• AL Dana Clinic now stands as a testament to the power of strategic operational improvements and collaborative efforts.
• The operational strategies were successfully implemented at Healthy Folks Medical Center, Swift Medical Center, and Excellency Medical Center, resulting in a 10-30% increase in monthly revenue during the first month of operations under supervision.

_{References:
Al Dana Medical & Dental Centre Contact info.:
971 2 886 7644 or 971 50 449 1129 
email: info@aldanamdc.ae
website: Best Dental Clinic in Abu Dhabi | Dental Hospital in Abu Dhabi}